Summer 2011 (June-August)

During the summer I took part in a internship at a tourist resort in the Maldives, the name of the resort is Adaaran Club Ranaalhi and the internship involved me working in a myriad of departments. The reason I did this was because at the time I had considered a career in the hotel industry but after the internship I had changed my mind. The schedule for my internship was as follows, and it was an action filled, exhausting two weeks:


·        16th June ;               Orientation,  the Resort Tour and Reception.
·        17th June                 Front Office
·        18th June                 Central Reservations  &  Back Office  operations
·        19th June                 Housekeeping department
·        20th June ;               Laundry, Linen Room
·        21st June;                 Restaurant service
·        22nd June;               Bar operations and services
·        23rd June;                Types of Beverages,  Beverage Service andpreperation of cocktails
·        24th June;                Kitchen Operations ( No practicals)
·        25th June;                Stores operations
·        26th June;                Storing, Recieving and Issuing
·        27th June;                Maintenance department.
·        28th June;                RO Plant operations, Generators, Sewerage Treatment Plants. etc. and preventive maintenace

Below are reflections from each day that I had written during the internship as I was made to take notes as well as reflect on my working day.

16th June - We didn't do anything significant today in terms of work, we simply came to the resort, got a tour and got oriented with some of the staff and significant operations. I then got a look at the reception in anticipation of the work that would follow on the 17th. No significant work, I just relaxed today after orientation

17th June - Today I spent time at the reception and front office (they are basically the same thing however the Front Office (FO) is a lot more technical in terms of accounts and paperwork and such). I basically learned about the different kinds of forms that need to be filled out to confirm reservations, the software used to book and track rooms on the resort as well as incoming and outgoing trips to the airports. They also have tags to track different tourist packages i.e. half-board (only breakfast) full-board (all-meals) and special packages (complimentary drinks). I was then allowed to work with the software and assist customers with their needs for a few minutes and this was me undertaking a new challenge that was somewhat service based.